FAQ · 36 questions
KIYIZGROUP is a workshop from Kyrgyzstan. Our pieces give the craft traditions and cultural heritage of the peoples of Central Asia a contemporary reading. We create personal gifts and take on corporate orders for companies, organisations and events.
Here you will find answers to questions about materials, personalisation, runs, lead times, payment and delivery. The specific parameters and terms of each order are agreed individually.
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Question 01 / 36
Our pieces are made in Kyrgyzstan and draw on the craft traditions and cultural heritage of the peoples of Central Asia. We combine expressive ornaments, the texture of materials and contemporary design to create gifts with meaning. For personal and corporate orders, the design is chosen to suit your purpose, your audience and the occasion.
Question 02 / 36
Our workshop is in Osh and our boutique is in Bishkek, Kyrgyzstan. We accept enquiries from clients in Central Asia and other regions of the world. Delivery is arranged through partner courier services; whether we can ship to a specific address is confirmed when the order is placed.
Question 03 / 36
Yes. KIYIZGROUP works with companies and organisations from Kyrgyzstan and other countries. We discuss corporate gifts for employees, clients and partners, as well as souvenirs for events and delegations. Terms are calculated individually, taking into account the run size, personalisation, contents and lead times.
Question 04 / 36
Yes, we operate officially: the seller is a sole proprietor registered in Kyrgyzstan, and the company details are published on the website. For companies and organisations we issue a contract, an invoice, a tax invoice, an electronic waybill (ETTN) and a specification. If your accounting department needs other documents, please let us know when placing the order.
Question 05 / 36
Yes. We will help you choose business gifts that introduce recipients to the cultural heritage of Kyrgyzstan and Central Asia. Design, inscriptions, set contents and packaging are discussed with your company, your audience and the presentation format in mind.
Question 06 / 36
Yes. Tell us about your project and we will select relevant examples of completed orders to help you choose the product and its design.
Question 07 / 36
Please specify the products, quantity, budget, preferred delivery date and delivery address. If you need personalisation, attach your logo and any design preferences.
Section 02 / 06
Question 08 / 36
The composition depends on the specific product. We work with a range of materials and select them according to the purpose and the client's wishes. If you need natural felt or a particular composition, please mention it in your enquiry.
Question 09 / 36
Yes. We will discuss the materials you have in mind and check whether they suit the design and the production technique. Availability and specifications are confirmed before the order is agreed.
Question 10 / 36
Yes, the design can be adapted to your corporate identity. Whether an exact colour match is possible depends on the material and technique and is discussed in advance.
Question 11 / 36
Send us your idea or an example. We will assess how well the materials work together, the construction and whether it can be produced, and then propose a suitable solution.
Question 12 / 36
Tell us who the gift is for and how it will be used. This helps us choose a material based on its appearance, purpose and budget.
Question 13 / 36
Care depends on the composition and finish. Please ask for care recommendations for your chosen design when ordering; general rules may not suit every material.
Section 03 / 06
Question 14 / 36
Yes. We personalise products with symbols, inscriptions and logos. Size, placement and application method are agreed with the material and construction in mind.
Question 15 / 36
Yes. Send us a layout, sketch, photo or a description of your idea. We will assess whether it can be produced and agree on the details that affect price and lead time.
Question 16 / 36
This kind of personalisation can be discussed before we prepare a quote. We will need the final list of names; the number of unique inscriptions is reflected in the price and lead time.
Question 17 / 36
AI, SVG or PDF files with vector graphics are preferred. If you only have an image file, send it so we can assess its quality and whether it can be prepared for use.
Question 18 / 36
Before production starts, it is important to confirm the product, material, dimensions and placement of elements. How the layout is approved and whether a sample is needed are discussed for your project.
Question 19 / 36
Changes must be agreed before the work is carried out. If materials have already been purchased or production has begun, adjustments may affect the price and the completion date.
Section 04 / 06
Question 20 / 36
Approximately 1 to 15 days, depending on quantity and complexity. For large batches and non-standard projects, the lead time is confirmed separately. Delivery time is additional.
Question 21 / 36
The minimum run depends on the product, materials and personalisation. Tell us the quantity you need and we will confirm whether it can be produced and on what terms.
Question 22 / 36
Whether a single piece can be made depends on the design and its complexity. Send us your idea and we will assess the price, lead time and feasibility.
Question 23 / 36
Whether a sample can be made, its cost and lead time are discussed separately. It is best to raise this at the start of the project.
Question 24 / 36
It depends on the volume, complexity, availability of materials and the workshop's workload. Tell us the date you need the order by and the delivery address, and we will check which options are feasible.
Question 25 / 36
The check covers conformity with the agreed design, materials, personalisation, contents and packaging. Any special acceptance requirements should be stated before production.
Section 05 / 06
Question 26 / 36
The design, dimensions, materials, quantity, complexity, personalisation and packaging. Delivery is calculated separately based on the shipment details.
Question 27 / 36
Yes. Terms are calculated individually based on the volume and specifics of the project. Once the brief is clear, we will prepare a proposal covering price and contents.
Question 28 / 36
Yes. Tell us the budget per gift or for the whole order, the number of recipients and the occasion. We will suggest products and design options based on these parameters.
Question 29 / 36
Yes, packaging and personalisation options are discussed together with the order. We take into account the size of the products, the occasion, the budget and transport.
Question 30 / 36
Payment methods, currency, the amount of prepayment and the payment schedule are agreed when the order is placed. For companies, we confirm the company details and payment document requirements in advance.
Section 06 / 06
Question 31 / 36
We arrange delivery within Kyrgyzstan and international shipments, including to Central Asian countries, through partner courier services. Whether a specific destination and address can be served is confirmed before the order is finalised.
Question 32 / 36
The cost depends on the country, town or city, weight, dimensions and service. The final price is set by the partner courier service based on the order details.
Question 33 / 36
Delivery time depends on the destination and the carrier's terms. International delivery may also depend on customs clearance. An estimate is provided separately from the production time.
Question 34 / 36
Yes. You can contact us from another country. For a quote, we will need the selected products, quantity, preferred delivery date, and the destination country and city. Payment methods, shipping terms and document requirements are agreed before the order is confirmed.
Question 35 / 36
What the price covers is confirmed when the quote is prepared. Duties, taxes and fees may apply in the destination country; how they are paid must be agreed before dispatch.
Question 36 / 36
Send us the requirements of your company and the destination country. The available set of documents and the procedure for preparing them are confirmed for the specific order before it is finalised.
Ready
Tell us who the gifts are for, how many you need, what budget you have in mind and the date you need the order by. If you have a logo, design examples or packaging requirements, attach them to your enquiry. We will help you find the right solution and confirm the price, production time and delivery terms.
